Refund policy

At Orbit & Icon, you can request a change-of-mind return within 30 days after delivery.

How to return an item

Email hello@goodsaving.shop with your order number, or other proof of purchase, and the item you wish to return. You do not need to give a reason.

We will provide the return address and instructions. Send the item back within 14 days after telling us you wish to return it. Keep your proof of posting.

Condition and return postage

You may open the packaging and inspect the item as you would in a shop. Please package it securely for its return, using the original packaging where possible.

We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect the item.

You pay return postage for a change-of-mind return. We do not charge a restocking fee.

Refunds

We will refund the returned item to your original payment method within 14 days of receiving it back or receiving evidence that you sent it back, whichever is earlier.

For a return of the whole order, we will also refund the original standard delivery charge. Any extra amount paid for premium delivery is not refundable for a change-of-mind return.

Your payment provider may take additional time to display the refund.

Damaged, faulty or incorrect items

Email hello@goodsaving.shop with your order details if an item is damaged, faulty or incorrect. Photos can help us resolve the problem.

We will arrange an appropriate remedy in line with your legal rights and cover reasonable return costs where a return is needed.

Printed-to-order products and your rights

Our standard products are covered by this returns policy even though they are printed after you order.

This policy does not reduce your statutory cancellation rights or your rights concerning faulty or misdescribed goods. Those rights are not limited to our 30-day change-of-mind return window.